Customer support is a core element for a company to be successful. The occurrence of problems during the interaction of customers with a product is a very delicate scenario for companies. In the Winter ’22 Release, Salesforce introduced the Incident Management tool to Service Cloud. Below, we present its 10 most attractive features.
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Salesforce Omni-Channel is a comprehensive customer service solution that provides a seamless experience across multiple channels by integrating them into a single system. This tool routes the right work to the right agents in real time and provides a complete profile of a customer’s interactions. Thanks to this, agents can respond more efficiently and effectively.
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The Salesforce platform offers a series of features, actions and tools, enough for users and administrators to carry out their work safely. Data protection plays a vital role for organizations. Get to know 10 good security practices recommended by Salesforce that help guarantee the integrity of your information.
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Salesforce Subscription Management is a solution that, through automation and shared data, optimizes the delivery of subscriptions. It allows to automate the processes of sale, invoicing and collection of unified products through the subscription. Likewise, it enables the creation of catalogues, the management of prices and quotes, as well as the monitoring of purchases, invoices and overdue payments in an omnichannel manner.
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Salesforce Billing, as its name suggests, is a CPQ add-on that specializes in billing. In a single data source, it integrates invoices, payments, and income, which allows companies to manage and bill their customers for unified products based on subscription and usage. In this way, it optimizes the provision of services and the payment experience.
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Salesforce integrates capabilities from Service Cloud, Marketing Cloud, and Sales Cloud to provide a powerful customer service. Essentially, the main goal is to optimize the customer experience in order to increase their engagement. To do this, it automates many processes by providing service agents with the necessary information and tools at the right time.
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Since August, Salesforce fans in the northern hemisphere have been feeling the cold winter breeze. The first features of the Winter ’23 Release are now available in your organization. As usual, we offer you a selection of the novelties that we consider most outstanding and that administrators should not miss out on.
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Salesforce Revenue Intelligence is part of the current trends in the data-driven approach. It is a way of managing sales based on specific analysis from actionable information. This tool is powered by AI and automations to empower sales leaders. Thus, they can monitor the status of the sales process, direct salespeople to the best deals and make accurate forecasts in order to increase revenue.
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Datorama and Tableau are two fascinating Salesforce solutions available on the market for companies that want to incorporate Business Intelligence into their management. We will describe some of their main characteristics and a comparison between the two so that you can decide, according to the needs and possibilities of your company, whether these solutions are right for your business.
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Service Cloud Voice is a feature of the Service Console that provides support agents with a high quality phone support tool. It offers a 360-degree view of customers and their requests, combining data from all channels and powered by Artificial Intelligence. This allows agents to resolve queries more quickly and proactively.
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