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Salesforce Einstein Bots, a Valuable Tool For Customer Service

Einstein Bots Salesforce are chatbots whose main goal is to interact with customers quickly and accurately, without the need for a human agent. To do this, they send messages, ask questions and perform actions according to the rules defined by each organization. A bot can participate in any messaging channel, speak multiple languages, select tones, and automate the organization’s most frequent requests, integrating with your data in Salesforce.

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Salesforce Consultant vs Admin, Which Do You Need?

Choosing between a Salesforce consultant or administrator depends on the particulars of your organization such as its goals, needs, and budget. These roles are not mutually exclusive and can co-exist in the same organization. There are times when having both is ideal. In practice, there are many cases of overlap and complementation between both of these roles.

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7 Net Zero Cloud Dashboards You Can’t Ignore

In recent years, Salesforce has poured much of its resources into creating leading solutions to combat climate change. Net Zero Cloud, formerly known as Sustainability Cloud, is an example of one of these. In this cloud, you will find fascinating dashboards that are useful in representing the main environmental indicators of your organization. Among these dashboards, there are 7 that you cannot ignore.

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Salesforce Genie: Taking Data Management to the Next Level

Salesforce Genie is a hyperscale real-time data platform that powers the entire Customer 360 platform. It enables companies to turn their customer data into highly fluid, personalized experiences that are adaptable to customer needs in real time. It’s the highest level reached in Salesforce’s quest for a fully integrated data platform.

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Salesforce Net Zero Cloud: 7 Key Features

Salesforce provides us with a strong accounting solution to help organizations embed sustainability into their business. With Net Zero Cloud, companies will be able to easily track, analyze, and report their environmental data on carbon emissions and waste management. The goal? To assist on the path to net zero.

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Einstein Next Best Action: What Is And How Does It Work?

Einstein Next Best Action is an out-of-the-box solution that makes immediate best actions available to agents and customers. It works as a recommendation engine based on big data that, through predictive analysis, promotes a dynamic workflow in order to correctly maintain the customer pipeline.

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10 Desired Features You Can Find in Salesforce Incident Management

Customer support is a core element for a company to be successful. The occurrence of problems during the interaction of customers with a product is a very delicate scenario for companies. In the Winter ’22 Release, Salesforce introduced the Incident Management tool to Service Cloud. Below, we present its 10 most attractive features.

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Salesforce Omnichannel

Streamlining Your Customer Service Experience With Salesforce Omni-Channel

Salesforce Omni-Channel is a comprehensive customer service solution that provides a seamless experience across multiple channels by integrating them into a single system. This tool routes the right work to the right agents in real time and provides a complete profile of a customer’s interactions. Thanks to this, agents can respond more efficiently and effectively.

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Nolan Pereira — Project Manager @ BLU Products

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