Salesforce Knowledge is the Service Cloud functionality that allows you to create knowledge bases. It gives you the necessary options to capture and preserve the experience accumulated by employees during the performance of their functions within your organization. Don’t miss this brief tour of this useful tool and its benefits.
Read this post
The solutions provided by Salesforce for the public sector consist of applications specially designed to meet its needs. With flexible and secure e-government tools, the aim is to transform the experience in this sector, providing a 360-degree view of the citizen and optimizing the work of public employees.
Read this post
Easily customizable software leads organizations to more effective and efficient use of it. Salesforce offers CRM solutions with a large number of configuration and customization options. If you want to make Salesforce adjust to the particular requirements of your organization, this article offers 15 valuable tips for doing just that!
Read this post
Within the Salesforce ecosystem, sales teams are empowered with a robust set of integrated tools, such as CPQ and Billing. This integration ensures an error-free sales process, automated billing, and products tailored to the real needs of your customers. In summary, it elevates your team’s capabilities to a higher level.
Read this post
The launch of the Einstein 1 Platform was one of the most exciting announcements made by Salesforce at Dreamforce 2023. Data Cloud and Einstein AI are natively integrated in Einstein 1. This powerful computing platform aims to boost business productivity and provide reliable experiences based on CRM and AI data.
Read this post
To maximize sales, configure Salesforce effectively. Customize processes, automate tasks, foster collaboration with Chatter, and ensure data security. Key practices like lead scoring and territory management are essential. These strategies are fundamental for sales success and revenue growth.
Read this post
Salesforce leads the generative AI revolution. Its platform, powered by GPT models and Data Cloud, offers a suite of generative AI products that transform all areas, from sales to service, marketing, and commerce. This optimizes customer interaction, enhances data security, and improves productivity, all while ensuring brand trust.
Read this post
With the launch of Winter ’24, Salesforce Service Cloud brings innovations that promise to enhance operational efficiency. Through Service Intelligence, Case Dashboards, and artificial intelligence tools like Einstein, you can make more informed decisions and optimize agent productivity. These updates aim to elevate customer satisfaction and service effectiveness.
Read this post
With each new launch, Salesforce stands as the undisputed ally of companies seeking to raise their sales standards and optimize their relationships with customers. In this race towards excellence, don’t miss the benefits of the innovations that this Winter ’24 has brought to Sales Cloud.
Read this post
Since last August 16, the notes associated with the Winter ’24 Release have been available as a first approach to the new features and improvements that this season brings us. After experimenting with them, as usual we share with Salesforce administrators some of the functionalities that we consider most relevant.
Read this postFrom start-ups to Fortune 500s, we help businesses of all sizes get the most out of their Salesforce experience.
Five stars on customer satisfaction and Salesforce appexchange ratings.
