SkyPlanner Einstein products for Marketing Cloud provide valuable insights into your audience, the optimal time to send messages, engagement frequency, and the most effective content. Additionally, they enable hyper-personalization of every customer interaction, ensuring highly effective campaign creation and maximizing ROI.
Salesforce Einstein Bots are chatbots whose main goal is to interact with customers quickly and accurately, without the need for a human agent. To do this, they send messages, ask questions and perform actions according to the rules defined by each organization. A bot can participate in any messaging channel, speak multiple languages, select tones, and automate the organization’s most frequent requests, integrating with your data in Salesforce.
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Choosing between a Salesforce consultant or administrator depends on the particulars of your organization such as its goals, needs, and budget. These roles are not mutually exclusive and can co-exist in the same organization. There are times when having both is ideal. In practice, there are many cases of overlap and complementation between both of these roles.
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Salesforce QA Testers are considered ambassadors of customer needs. In an ideal scenario, they are part of the development team throughout the software life cycle, ensuring that the implemented solutions fully meet the requirements of end users.
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In recent years, Salesforce has poured much of its resources into creating leading solutions to combat climate change. Net Zero Cloud, formerly known as Sustainability Cloud, is an example of one of these. In this cloud, you will find fascinating dashboards that are useful in representing the main environmental indicators of your organization. Among these dashboards, there are 7 that you cannot ignore.
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Salesforce Genie is a hyperscale real-time data platform that powers the entire Customer 360 platform. It enables companies to turn their customer data into highly fluid, personalized experiences that are adaptable to customer needs in real time. It’s the highest level reached in Salesforce’s quest for a fully integrated data platform.
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Salesforce provides us with a strong accounting solution to help organizations embed sustainability into their business. With Net Zero Cloud, companies will be able to easily track, analyze, and report their environmental data on carbon emissions and waste management. The goal? To assist on the path to net zero.
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Customer support is a core element for a company to be successful. The occurrence of problems during the interaction of customers with a product is a very delicate scenario for companies. In the Winter ’22 Release, Salesforce introduced the Incident Management tool to Service Cloud. Below, we present its 10 most attractive features.
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Salesforce Omni-Channel is a comprehensive customer service solution that provides a seamless experience across multiple channels by integrating them into a single system. This tool routes the right work to the right agents in real time and provides a complete profile of a customer’s interactions. Thanks to this, agents can respond more efficiently and effectively.
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The Salesforce platform offers a series of features, actions and tools, enough for users and administrators to carry out their work safely. Data protection plays a vital role for organizations. Get to know 10 good security practices recommended by Salesforce that help guarantee the integrity of your information.
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Salesforce Subscription Management is a solution that, through automation and shared data, optimizes the delivery of subscriptions. It allows to automate the processes of sale, invoicing and collection of unified products through the subscription. Likewise, it enables the creation of catalogues, the management of prices and quotes, as well as the monitoring of purchases, invoices and overdue payments in an omnichannel manner.
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