Pro Suite is a comprehensive CRM suite that streamlines business processes through a package of marketing, sales, service, and commerce tools on a unified and user-friendly platform. Specially designed for businesses, it sets itself apart from its predecessor, Starter Suite, with greater customization, automation, and a wider range of advanced capabilities.
Einstein Next Best Action is an out-of-the-box solution that makes immediate best actions available to agents and customers. It works as a recommendation engine based on big data that, through predictive analysis, promotes a dynamic workflow in order to correctly maintain the customer pipeline.
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Salesforce Knowledge is the Service Cloud functionality that allows you to create knowledge bases. It gives you the necessary options to capture and preserve the experience accumulated by employees during the performance of their functions within your organization. Don’t miss this brief tour of this useful tool and its benefits.
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The solutions provided by Salesforce for the public sector consist of applications specially designed to meet its needs. With flexible and secure e-government tools, the aim is to transform the experience in this sector, providing a 360-degree view of the citizen and optimizing the work of public employees.
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Salesforce Einstein is an integrated set of technologies that brings the power of artificial intelligence to all Salesforce cloud products. Why should you use it in your business? What characteristics make it a very useful tool? We will answer these questions as we continue through this article.
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For more than 20 years, Salesforce has been committed to ensuring high levels of security and performance. Customer demands are increasing, and Salesforce has made it a point to maintain their satisfaction standards. This is where Hyperforce comes in, the public cloud architecture that has made Salesforce scale rapidly and reach new heights.
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Step by step, the integration between ChatGPT and Salesforce can optimize a significant portion of organizational processes, allowing for considerable time savings. This not only enhances CRM data management, now powered by generative AI, but also elevates the customer experience to a new level.
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Implementing Salesforce requires active commitment and technical expertise. Are you interested in learning how Salesforce Consulting Partners can help you? They can help you to fully implement the platform. Your partner will take care of the details so that you can focus on the development and growth of your business.
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The use of AI in business processes enables agents in any area to predict and plan future actions based on real-time data analysis. This makes the decision-making process more agile and efficient. With the strength of AI, Salesforce transforms its regular customer service into an intelligent experience.
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Easily customizable software leads organizations to more effective and efficient use of it. Salesforce offers CRM solutions with a large number of configuration and customization options. If you want to make Salesforce adjust to the particular requirements of your organization, this article offers 15 valuable tips for doing just that!
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Within the Salesforce ecosystem, sales teams are empowered with a robust set of integrated tools, such as CPQ and Billing. This integration ensures an error-free sales process, automated billing, and products tailored to the real needs of your customers. In summary, it elevates your team’s capabilities to a higher level.
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