Success Story

Delivering Happiness in Real-Time

Client

Cubamax

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Industry

Tourism

About the company

Based out of South Florida, CubaMax is a travel agency providing comprehensive services to the Cuban American community

The Challenge

Cubamax was struggling to grow its business due to its dependency on outdated local systems (desktop applications) and lack of supporting infrastructure (tools, resources and capabilities). In 2011, they approached us with this challenge and asked us to help them streamline their business, implement the tools they needed to get back on track and help them take their company to the next level.

Our Solution

Our solution was three-fold. We proposed to move their operations and data onto the cloud, create an app that would simplify communications between the company and their customers, regardless of internet speed capabilities and find a solution that would enable real-time communications between the company and its international partners, sales reps and clients.

How we did it

We started by customizing a Force.com app, where we enabled customer tracking, signature collection and the ability to track individual and partner performance (indirect sales, referrals, remittances). We also set up the new app to comply with OFAC (Office of Foreign Assets Control) regulations which streamlined the verification of remittances.

Next, we created an additional Force.com site within the Cubamax Salesforce platform which made is easier-to-access from any computer, regardless of how quick or slow the internet connection was. Many of Cubamax’s customers were in countries with outdated telecommunications infrastructure, so this new platform allowed the company to communicate using basic text and minimal graphics.

Finally, we integrated a third-party app known as Twilio, a cloud communications tool, which gave Cubamax the ability to communicate in real-time with its international partners, salespeople and clients.

What we used

Force.com, Force.com Sites, Customer Portals, Partner Portals, Visualforce, Triggers, Classes, Custom Homepage Components, Twilio.

The Result

The results were dramatic. Not only did we streamline their business, but we rebuilt their entire internal and international infrastructure which gave them the tools they needed to quickly scale their business and gain the advantage over encroaching competitors.

Thanks to their new applications, Cubamax was now able to share real-time information with customers, internal branches and partner agencies, triple remittances, track and compare performance reports, increase sales forecasting and open new branch offices, and easily partner with other agencies. It was an all-around win for the company!

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What people are saying

Five stars on customer satisfaction and Salesforce appexchange ratings.

"Excellent Consultants. During the training I received by the SkyPlanner team, I was lucky to better understand the powerful capabilities of Salesforce.com. They were very effective, straight-to-the-point, and with a solid knowledge of the CRM and the Force.com platform. Definitively they showed us how to streamline the business process within our company. Great group of people spreading valuable knowledge to make businesses grow. I highly recommend them."

Ramiro Allen — Chief Software Engineer @ TurboPay Limited

"Excellent partner! We have been working with SkyPlanner for almost one year now. It has been a pleasure working with their team. If it wasn't for them we would have not been able to go-live with our platform when we did. They understood our needs and were not only able to execute but guide us in our decisions. We continue using them for our on-going projects. They have a deep understanding of the overall platform. Their team is always ready, willing and able to help."

Ivan de Moya — VP Innovation Technology @ SunStreet

"SkyPlanner was professional, creative, reliable and extremely accommodating. From the onset of the project, it was clear that we had found the right partner. Our project was complex and every time we hit a roadblock, SkyPlanner was helpful in identifying and implementing a solution. Jorge Fernandez [SkyPlanner's Co-Founder & Managing Director] was our primary contact and we cannot say enough about what an asset he was in bringing our project to resolution."

Ryan Borcherds — Marketing @ Deliver Lean

"On time, on budget, great quality on every project. Whenever I get asked to recommend a Salesforce.com partner, I do not hesitate on my reply: Go with SkyPlanner. I had the privilege to have worked with many teams over the years, none have brought to the table the enthusiasm the SkyPlanner team has. This combined with their professionalism and expertise are the reasons I ONLY recommend one partner: SkyPlanner. In every project (and we have done many) they have consistently delivered on time and on budget with significantly superior quality."

Juan Meza — Strategic Business Development Director @ Sony Electronics Inc.

"Outstanding Service! Happy to have them as our partner! SkyPlanner is by far the most experienced and reliable Salesforce partner. We almost gave up on Salesforce thanks to our previous partner, fortunately we found SkyPlanner and they came to the rescue! They took their time to understand our needs and complexity of our organization. Highly talented, professional and dedicated team. I cannot stress enough how happy we are to have them as our partner and we look forward to continue building our relationship."

Nolan Pereira — Project Manager @ BLU Products

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