Sony Professional Solutions Latin America (PSLA) was struggling with their existing sales processes: approvals were often delayed and cumbersome. Dealer contracts, product pricing and catalogs were difficult to manage. SAP integrations had serious problems and finally, the team lacked the tools they needed to communicate properly with their external consulting team, which led to an overall break down in communication and all around frustration.
How we did it
Our team took an integral approach- first, we replaced their former team of external consultants with a dedicated in-house team that provided 24/7, face-to-face support and constant remote assistance. Then, we redesigned and automated discount approvals, product pricing and catalogs, enabling SONY PSLA to make, follow and track requests in Salesforce. Finally, we provided Sony employees with personalized training and the tools they needed to effectively manage their new Salesforce system and navigate its current/future features.
What we used