1 Project Manager
1 Salesforce Developer
1 Quality Assurance
Customer Communities is focused on customer support, and provides an engaging self-service online portal for your customers, partners, and employees. Members can log in to find answers, resolve issues, and share experiences.
- Increase customer engagement.
- Increase customer loyalty.
- Increase customer case deflection.
- Share technical knowledge with your customers.
- Boost agent productivity.
- Improved support team manageability.
- Comprehensive solution design.
- Roll-out plan.
- Set Up Custom Community URL.
- Set up Landing Tab or Page with company branding.
- Set up User profiles.
- Configure Security for Data Visibility.
- Profile, Object & Field Level Security.
- Setup Communities portal.
- Set up Community pages for Standard and Custom objects.
- Set up self help Knowledge area.
- Configure chatter for customers and partners.
- Lead or Case Assignment Rules.
- One complimentary 90min remote training session and “Ask SkyPlanner” weekly office hours up to 3 months after implementation. Training and support available in English and Spanish.