Brook Preloader

Community Cloud

Quickstart Package

Completion time

2 weeks

Price

$6,900

Team

1 Consultant

1 Project Manager

1 Salesforce Developer

1 Quality Assurance

Description

Customer Communities is focused on customer support, and provides an engaging self-service online portal for your customers, partners, and employees. Members can log in to find answers, resolve issues, and share experiences.

Key Benefits

  • Increase customer engagement.
  • Increase customer loyalty.
  • Increase customer case deflection.
  • Share technical knowledge with your customers.
  • Boost agent productivity.
  • Improved support team manageability.

What’s Included

Assessment

  • Comprehensive solution design.
  • Roll-out plan.

Configuration

  • Set Up Custom Community URL.
  • Set up Landing Tab or Page with company branding.
  • Set up User profiles.
  • Configure Security for Data Visibility.
  • Profile, Object & Field Level Security.
  • Setup Communities portal.
  • Set up Community pages for Standard and Custom objects.
  • Set up self help Knowledge area.
  • Configure chatter for customers and partners.
  • Lead or Case Assignment Rules.

Training Session

  • One complimentary 90min remote training session.

Get started